ITIL® Managing Across The Lifecycle
This course brings together the full essence of a Lifecycle approach to service management, and consolidates the knowledge gained across the qualification scheme.
The course completes the ITIL® Capability and Lifecycle qualification programmes, and leads to the ITIL® Expert qualification.
Objetivos
servicios
Disponible en formato e-learning
Disponible en formato presencial
Disponible en formato a distancia
Subvención disponible
A través de Fundae, cumpliendo requisitos.
Duración
25 horas
- Dificultad 50%
- Nivel alcanzado 80%
Dirigido a
Conocimientos requeridos
Temario
This certification completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices and includes:
Introduction to IT Service Management Business & Managerial Issues
Managing the Planning and Implementation of IT Service Management
Management of Strategic Change
Risk Management
Managerial Functions
Understanding Organizational Challenges
Lifecycle Project Assessment
Understanding Complementary Industry Guidance
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