That the participants acquire the skills, that is, the knowledge, skills and attitudes necessary to design, implement and / or improve the management system of Management Indicators.
At the end of the course participants will be able to:
Understand the role and nature of the objectives in quality planning.
Define the strategic and operational objectives of the organization.
Plan the deployment of objectives in the appropriate functions and levels of the organization.
Define performance indicators to assess the achievement of quality objectives.
Establish a system for measuring the performance of the organization’s processes.
Analyze the results of process performance through the interpretation of patterns derived from indicators over time.
Use the information obtained in the performance of the quality management system for continuous improvement.