ServiceNow Service Mapping Implementation
Take Service Mapping in ServiceNow to the next level.
This classroom training offers critical implementation practices centered around typical Service Mapping conversations including gaining additional hands-on technical implementation skills for a Service Mapping deployment. Students should have previous Service Mapping experience, either by attending the Service Mapping Fundamentals course or by being part of a Service Mapping Implementation.
Objetivos
Introduction to Service Mapping
Level Setting ITOM Knowledge including MID Servers, Discovery, Service Mapping, and Event Management
How the Reconciliation and Identification Framework relates to Service Mapping
Security in Service Mapping implementations
Key elements for a Service Mapping engagement
Key concepts of requirements gathering
Objection handling and scoping refinement
servicios
Disponible en formato e-learning
Disponible en formato presencial
Disponible en formato a distancia
Subvención disponible
A través de Fundae, cumpliendo requisitos.
Duración
15 horas
- Dificultad 50%
- Nivel alcanzado 80%
Dirigido a
Conocimientos requeridos
Temario
Module 1: Introduction
Module 2: Level Set ITOM Knowledge
Lab 2.1: MID Server Configuration
Lab 2.2: Credentials Configuration
Lab 2.3a: Use Command Line Console
Lab 2.3b: Map Services with CI Tagging
Lab 2.4: Discovery Ruby on Rails Service
Lab 2.5: Event Management
Module 3: Discovery Patterns
Lab 3.1: Migrating Services Between Environments
Lab 3.2: Update Pattern Between Environments
Lab 3.3: Custom Pattern Operations
Module 4: Identification Rules
Lab 4.1: Work With Identification Rules
Module 5: Security
Module 6: Engagement Readiness
Lab 6.1: Discover Felinism Service
Lab 6.2: Discover Ticket Monster Service
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