ServiceNow Service Mapping Implementation

Take Service Mapping in ServiceNow to the next level.

This classroom training offers critical implementation practices centered around typical Service Mapping conversations including gaining additional hands-on technical implementation skills for a Service Mapping deployment. Students should have previous Service Mapping experience, either by attending the Service Mapping Fundamentals course or by being part of a Service Mapping Implementation.

Objetivos

Course topics include:

Introduction to Service Mapping
Level Setting ITOM Knowledge including MID Servers, Discovery, Service Mapping, and Event Management
How the Reconciliation and Identification Framework relates to Service Mapping
Security in Service Mapping implementations
Key elements for a Service Mapping engagement
Key concepts of requirements gathering
Objection handling and scoping refinement

servicios

Disponible en formato e-learning

Disponible en formato presencial

Disponible en formato a distancia

Subvención disponible
A través de Fundae, cumpliendo requisitos.

Duración
15 horas

  • Dificultad 50% 50%
  • Nivel alcanzado 80% 80%

Dirigido a

Conocimientos requeridos

Temario

Module 1: Introduction

Module 2: Level Set ITOM Knowledge

Lab 2.1: MID Server Configuration

Lab 2.2: Credentials Configuration

Lab 2.3a: Use Command Line Console

Lab 2.3b: Map Services with CI Tagging

Lab 2.4: Discovery Ruby on Rails Service

Lab 2.5: Event Management

Module 3: Discovery Patterns

Lab 3.1: Migrating Services Between Environments

Lab 3.2: Update Pattern Between Environments

Lab 3.3: Custom Pattern Operations

Module 4: Identification Rules

Lab 4.1: Work With Identification Rules

Module 5: Security

Module 6: Engagement Readiness

Lab 6.1: Discover Felinism Service

Lab 6.2: Discover Ticket Monster Service

Solicita información del curso

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