{"id":3446,"date":"2021-12-01T10:20:00","date_gmt":"2021-12-01T09:20:00","guid":{"rendered":"https:\/\/grupoloyal.net\/curso-itil-foundation-v-4\/"},"modified":"2021-12-01T10:20:00","modified_gmt":"2021-12-01T09:20:00","slug":"curso-itil-foundation-v-4","status":"publish","type":"post","link":"https:\/\/grupoloyal.net\/curso-itil-foundation-v-4\/","title":{"rendered":"ITIL Foundation V.4"},"content":{"rendered":"

[et_pb_section fb_built=\u00bb1″ fullwidth=\u00bbon\u00bb _builder_version=\u00bb4.4.0″][et_pb_fullwidth_image src=\u00bbhttps:\/\/grupoloyal.net\/wp-content\/uploads\/2022\/02\/curso-e1645533395126.jpg\u00bb _builder_version=\u00bb4.4.0″ hover_enabled=\u00bb0″ min_height=\u00bb223.3px\u00bb height=\u00bb530px\u00bb][\/et_pb_fullwidth_image][\/et_pb_section][et_pb_section fb_built=\u00bb1″ _builder_version=\u00bb4.4.0″ min_height=\u00bb106px\u00bb custom_padding=\u00bb12px||0px|||\u00bb background_color=\u00bb#eaeaea\u00bb hover_enabled=\u00bb0″][et_pb_row _builder_version=\u00bb4.4.0″][et_pb_column _builder_version=\u00bb4.4.0″ type=\u00bb4_4″][et_pb_text _builder_version=\u00bb4.4.0″ hover_enabled=\u00bb0″]<\/p>\n

ITIL Foundation V.4<\/h1>\n

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\nEl objetivo del curso ITIL\u00ae4 Foundation es el de presentar a los candidatos un nuevo enfoque para la gestio\u0301n de servicios de TI basada en el Sistema de Valor del Servicio (SVS) proporcionando:
\n Una introduccio\u0301n a la Gestio\u0301n de Servicios de TI actual
\n Un entendimiento del lenguaje comu\u0301n y los conceptos clave que dicha Gestio\u0301n de Servicios utiliza.
\n Una comprensio\u0301n del Marco de Trabajo de Gestio\u0301n de Servicios ITIL\u00ae4 y de co\u0301mo ha evolucionado dicho Marco de Trabajo para adoptar las tecnologi\u0301as y formas de trabajar modernas.
\n Una preparacio\u0301n a los candidatos para la realizacio\u0301n con e\u0301xito del examen de certificacio\u0301n ITIL\u00ae4 Foundation. <\/p>\n

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gestion<\/strong><\/p>\n

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Disponible en formato e-learning<\/strong><\/p>\n

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Disponible en formato presencial<\/strong><\/p>\n

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Disponible en formato a distancia<\/strong><\/p>\n

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Acceso al campus<\/strong><\/a><\/p>\n

[\/et_pb_blurb][et_pb_blurb image=\u00bbhttp:\/\/itformacion.ivanosuna.com\/wp-content\/uploads\/2020\/09\/curso-subvencionado-300×300.png\u00bb icon_placement=\u00bbleft\u00bb _builder_version=\u00bb4.4.0″ hover_enabled=\u00bb0″]<\/p>\n

Subvenci\u00f3n disponible<\/strong>
\nA trav\u00e9s de Fundae, cumpliendo requisitos.<\/p>\n

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Duraci\u00f3n<\/strong>
\n15 horas<\/p>\n

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Temario<\/h2>\n

1) Conceptos clave de la Gestio\u0301n de Servicios
\n\uf0a7 Servicio
\n\uf0a7 Utilidad
\n\uf0a7 Garanti\u0301a
\n\uf0a7 Cliente
\n\uf0a7 Usuario
\n\uf0a7 Gestio\u0301n de Servicios
\n\uf0a7 Patrocinador
\n\uf0a7 Coste
\n\uf0a7 Valor
\n\uf0a7 Organizacio\u0301n
\n\uf0a7 Salida
\n\uf0a7 Resultado
\n\uf0a7 Riesgo
\n\uf0a7 Oferta de Servicio
\n\uf0a7 Gestio\u0301n de Relaciones de Servicio
\n\uf0a7 Entrega del Servicio
\n\uf0a7 Consumo del Servicio<\/p>\n

2) Principios Rectores de ITIL\u00ae 4
\n\uf0a7 Enfocarse en el valor
\n\uf0a7 Comenzar donde esta\u0301s
\n\uf0a7 Progresar iterativamente con feedback
\n\uf0a7 Colaborar y promover la visibilidad
\n\uf0a7 Pensar y trabajar holi\u0301sticamente
\n\uf0a7 Mantenerlo sencillo y pra\u0301ctico
\n\uf0a7 Optimizar y automatizar <\/p>\n

3) Las 4 dimensiones de la Gestio\u0301n de Servicios
\n\uf0a7 Organizaciones y Personas
\n\uf0a7 Informacio\u0301n y Tecnologi\u0301a
\n\uf0a7 Proveedores y Partners
\n\uf0a7 Flujos de Valor y Procesos <\/p>\n

4) El Sistema de Valor del Servicio (SVS)
\n\uf0a7 Objetivo
\n\uf0a7 Componentes:
\no Principios Rectores
\no Gobierno
\no Cadena de Valor
\no Pra\u0301cticas
\no Mejora continua<\/p>\n

5) La Cadena de Valor del Servicio
\n\uf0a7 Objetivo
\n\uf0a7 Actividades:
\no Planificar
\no Mejorar
\no Participar
\no Disen\u0303o y Transicio\u0301n
\no Obtener\/Construir
\no Entregar y Mantener <\/p>\n

6) Propo\u0301sito y conceptos clave de las siguientes Pra\u0301cticas de Gestio\u0301n de ITIL\u00ae 4
\n\uf0a7 Propo\u0301sito de:
\no Gestio\u0301n de seguridad de la Informacio\u0301n
\no Gestio\u0301n de Relaciones
\no Gestio\u0301n de Proveedores
\no Gestio\u0301n de Activos de TI
\no Monitorizacio\u0301n y Gestio\u0301n de Eventos
\no Gestio\u0301n de Versiones
\no Gestio\u0301n de Configuracio\u0301n del Servicio
\no Gestio\u0301n de Despliegues
\no Mejora Continua del Servicio
\no Control de Cambios
\no Gestio\u0301n de incidencia
\no Gestio\u0301n de Problemas
\no Gestio\u0301n de Peticiones de Servicio
\no Centrode Servicio al Usuario
\no Gestio\u0301n de Nivel de Servicio
\n\uf0a7 Conceptos clave:
\no ActivodeTI
\no Evento
\no Elemento de Configuracio\u0301n o Cambio
\no Incidencia
\no Problema
\no Error conocido <\/p>\n

7) Detalle de las siguientes Pra\u0301cticas de Gestio\u0301n de ITIL\u00ae 4
\n\uf0a7 Mejora Continua del Servicio
\n\uf0a7 Control de Cambios
\n\uf0a7 Gestio\u0301n de incidencias
\n\uf0a7 Gestio\u0301n de Problemas
\n\uf0a7 Gestio\u0301n de Peticiones de Servicio
\n\uf0a7 Centro de Servicio al Usuario
\n\uf0a7 Gestio\u0301n de Nivel de Servicio <\/p>\n

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15 horas<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"2880","footnotes":""},"categories":[9,11,66],"tags":[],"class_list":["post-3446","post","type-post","status-publish","format-standard","hentry","category-cursos","category-cursos-de-it","category-gestion"],"acf":[],"_links":{"self":[{"href":"https:\/\/grupoloyal.net\/wp-json\/wp\/v2\/posts\/3446","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/grupoloyal.net\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/grupoloyal.net\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/grupoloyal.net\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/grupoloyal.net\/wp-json\/wp\/v2\/comments?post=3446"}],"version-history":[{"count":0,"href":"https:\/\/grupoloyal.net\/wp-json\/wp\/v2\/posts\/3446\/revisions"}],"wp:attachment":[{"href":"https:\/\/grupoloyal.net\/wp-json\/wp\/v2\/media?parent=3446"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/grupoloyal.net\/wp-json\/wp\/v2\/categories?post=3446"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/grupoloyal.net\/wp-json\/wp\/v2\/tags?post=3446"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}