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Temario<\/h2>\n
Introduction to release, control and validation (RCV):<\/p>\n
The knowledge, interpretation and analysis of change management principles, techniques and relationships and their application for the effective management of release, control and validation.
\nThe purpose, objectives and scope of service transition lifecycle phase
\nThe RCV processes in relation to service transition
\nActivities related to overall transition planning and ongoing support
\nChange management:<\/p>\n
The knowledge, interpretation and analysis of change management principles, techniques and relationships and their application for the effective management of release, control and validation
\nThe end-to-end process flow for change management, including its policies, design strategy, concepts, activities, and interfaces with other processes
\nA measurement model and the metrics that would be used to support change management within RCV practices
\nThe benefits and business value that can be gained from change management and the challenges and risks to be managed
\nService asset and configuration management (SACM):
\nThe knowledge, interpretation and analysis of service asset and configuration management principles, techniques and relationships and their application for the effective management of release, control and validation
\nThe end-to-end process flow for service asset and configuration management, including its policies, design strategy, concepts, activities and interfaces with other processes
\nA measurement model and the metrics that would be used to support service asset and configuration management within RCV practices
\nThe benefits and business value that can be gained from service asset and configuration management and the challenges and risks to be managed
\nService validation and testing (SVT):<\/p>\n
The knowledge, interpretation and analysis of service validation and testing principles, techniques and relationships and their application for the effective management of release, control and validation
\nThe end-to-end process flow for the SVT process, including its policies, concepts, activities and interfaces with other processes
\nTest modelling techniques and testing concepts (for example, stakeholder requirements, test conditions, environments, data) and how these test components are used to ensure service quality
\nA measurement model and the metrics that would be used to support service validation and testing within RCV practices
\nThe benefits and business value that can be gained from SVT and the challenges and risks to be managed
\nRelease and deployment management (RDM):<\/p>\n
The knowledge, interpretation and analysis of service validation and testing principles, techniques and relationships and the application of them for the effective management of release, control and validation
\nThe end-to-end process flow for release and deployment management, including its policies, concepts, phases, activities and interfaces with other processes
\nRelease and deployment models and related activities (for example, design, planning, build, pilots, test, transfer, deployment, retirement). and how these activities ensure service quality
\nA measurement model and the metrics that would be used to support release and deployment management within RCV practices
\nThe benefits and business value that can be gained from release and deployment management
\nRequest fulfilment:<\/p>\n
The knowledge, interpretation and analysis of request fulfilment principles, techniques and relationships and their application for the effective management of release, control and validation
\nThe end-to-end process flow for request fulfilment, including its policies, concepts, activities, and interfaces with other processes (for example, RDM, SACM and change management)
\nRequest fulfilment models and related activities (for example, effectiveness of designs, changes, performance) and how these activities help to ensure quality service within RCV
\nA measurement model and the metrics that would be used to support request fulfilment within RCV practices
\nThe benefits and business value that can be gained from request fulfilment and the challenges and risks to be managed
\nChange evaluation:<\/p>\n
The knowledge, interpretation and analysis of change evaluation principles, techniques and relationships and their application for the effective management of release, control and validation
\nThe end-to-end process flow for change evaluation, including its policies, concepts, activities, interfaces with other processes
\nPerspectives and considerations for evaluating the effectiveness of a service change
\nA measurement model and the metrics that would be used to support change evaluation within RCV practices
\nThe benefits and business value that can be gained from change evaluation and the challenges and risks to be managed
\nKnowledge management (KM):<\/p>\n
The knowledge, interpretation and analysis of knowledge management principles, techniques and relationships and their application for the effective management of release, control and validation
\nThe end-to-end process flow for knowledge management, including its policies, concepts, activities and interfaces with other processes (for example CSI processes)
\nRelated concepts (for example, data-information-knowledge-wisdom (DIKW)) and how these activities help to ensure knowledge transfer and improved decision-making
\nThe benefits and business value that can be gained from knowledge management and the challenges and risks to be managed
\nRelease, control and validation roles and responsibilities:
\nThe knowledge, interpretation and analysis of RCV roles and their application for the effective management of release, control and validation
\nGeneric roles that support service transition and the RCV processes
\nThe roles and responsibilities related to transition planning and support, change management, service asset and configuration management, service validation and testing, release and deployment management, request fulfilment, change evaluation, and knowledge management. Where and how these are used, as well as how they fit within the context of service transition.
\nTechnology and Implementation Considerations:<\/p>\n
The knowledge, interpretation and analysis of technology and implementation considerations and their application for the effective management of release, control and validation
\nThe technology requirements for service management tools, where and how these would be used within RCV (for example, knowledge management and service asset and configuration management)
\nThe need and benefits of tools that support service transition as related to RCV
\nImplementing RCV processes in the context of planning and managing change, service operation, project management, risk management, and staff considerations.
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25 horas<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"2880","footnotes":""},"categories":[9,11,67],"tags":[],"class_list":["post-3464","post","type-post","status-publish","format-standard","hentry","category-cursos","category-cursos-de-it","category-servicios"],"acf":[],"_links":{"self":[{"href":"https:\/\/grupoloyal.net\/wp-json\/wp\/v2\/posts\/3464","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/grupoloyal.net\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/grupoloyal.net\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/grupoloyal.net\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/grupoloyal.net\/wp-json\/wp\/v2\/comments?post=3464"}],"version-history":[{"count":0,"href":"https:\/\/grupoloyal.net\/wp-json\/wp\/v2\/posts\/3464\/revisions"}],"wp:attachment":[{"href":"https:\/\/grupoloyal.net\/wp-json\/wp\/v2\/media?parent=3464"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/grupoloyal.net\/wp-json\/wp\/v2\/categories?post=3464"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/grupoloyal.net\/wp-json\/wp\/v2\/tags?post=3464"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}