Temario

Course Introduction

Introductions and course logistics
Course objectives

Fundamentals of Workspace ONE UEM Troubleshooting

Summarize the general logic of Workspace ONE UEM issue troubleshooting
Classify Workspace ONE UEM issues
Describe when and why to use logs for troubleshooting
Compare the different log levels
Identify the key factors of log collection
Summarize the work flow topology of each Workspace ONE UEM productivity and integration component

Workspace ONE UEM Console Troubleshooting

Outline the best practices for Workspace ONE UEM console issue troubleshooting
Identify common Workspace ONE UEM console issues
Troubleshoot Workspace ONE reporting issues
Troubleshoot issues related to Group Management and Assignments
Troubleshoot issues related to System Settings and Admin Roles
Use the Console Event log for Workspace ONE UEM console issue troubleshooting
Collect and analyze Workspace ONE UEM console logs

Workspace ONE UEM Enterprise Integration Troubleshooting

Summarize the best practices of Workspace ONE UEM Enterprise Integration issue troubleshooting
Identify common Enterprise Integration issues
Troubleshoot issues related to AirWatch Cloud Connector
Troubleshoot issues related to Directory Services integration
Troubleshoot issues related to Certificate Authority Integration
Troubleshoot issues related to VMware Identity Manager integration in the Workspace ONE UEM console

Workspace ONE UEM Endpoint Troubleshooting

Summarize the endpoint connection topologies of different endpoint platforms
Describe endpoint troubleshooting best practices
Identify common endpoint issues
Summarize the general troubleshooting logic for resolving an endpoint enrollment issue
Validate enrollment settings for endpoint enrollment
Troubleshoot endpoint connectivity issues
Validate the Hub Settings in the Workspace ONE UEM console
Summarize the general logic of troubleshooting profile lifecycle management issues
Outline common compliance policy lifecycle management issues
Summarize the key factors in collecting and analyzing Workspace ONE UEM Device Services logs and targeted logging
Identify the categories and logging levels of certain Device Event log entries
Troubleshoot DEP enrollment issues

Workspace ONE UEM Email Troubleshooting

Summarize the general troubleshooting logic of resolving Email Management issues
Identify common email issues
Troubleshoot issues related to email profile and VMware Workspace ONE Boxer settings
Troubleshoot Secure Email Gateway related issues
Troubleshoot PowerShell integration related issues
Troubleshoot issues related to Email Compliance Policy
Troubleshoot issues related to Email Notification Service
Outline the steps of collecting Secure Email Gateway logs and email server logs

Workspace ONE UEM Application Troubleshooting

Summarize the best practices of Application Management issue troubleshooting
Identify common Application Management issues
Troubleshoot issues related to Public Application management lifecycle
Troubleshoot issues related to Internal Application management lifecycle
Troubleshoot issues related to Apple Volume Purchase Program
Troubleshoot issues related to Windows Store for Business
Troubleshoot issues related to Per-App VPN
Collect and analyze Per-App Tunnel log

Workspace ONE UEM Content Troubleshooting

Summarize the best practices of Content Management issue troubleshooting
Identify common Content Management issues
Troubleshoot issues related to AirWatch managed content management
Troubleshoot issues related to Content Gateway
Collect and analyze Content Gateway logs
Troubleshoot issues related to Admin Repository
Troubleshoot issues related to User Repository
Troubleshoot issues related to Workspace ONE Content Application