ServiceNow Cloud Provisioning and Governance Fundamentals

Many Enterprises leverage a virtualization and multi cloud strategy that includes vendors such as AWS, Azure, Google, IBM and VMware. The numerous benefits of a multi cloud strategy are often offset by complexity, a lack of visibility and an inability to control cost. The ServiceNow Cloud Provisioning and Governance Platform helps to remove the complexity of multi cloud use, provides visibility and makes it easy for End Users to consume cloud resources.

This 3-day class will teach attendees how to deploy and configure the ServiceNow Cloud Provisioning and Governance Platform to create multi cloud experience that makes it easy for end users to consume resources from AWS, Azure and VMware. The course will also show attendees how to use the Cloud Provisioning and Governance application to apply governance and policies to control the use and consumption of cloud resources.

Upon completion of the course, students will have gained experience in how to setup a Cloud User Portal, how to deploy simple application stacks using native cloud templating technologies and Terraform. The course will also teach students how to control cloud sprawl by using Cloud Provisioning and Governance approval policies, resource profiles and capacity limits.

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ServiceNow Service Mapping Implementation

Take Service Mapping in ServiceNow to the next level.

This classroom training offers critical implementation practices centered around typical Service Mapping conversations including gaining additional hands-on technical implementation skills for a Service Mapping deployment. Students should have previous Service Mapping experience, either by attending the Service Mapping Fundamentals course or by being part of a Service Mapping Implementation.

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PMO Strategic Roadmap

PMO Strategic Roadmap El participante al finalizar la formación podrá: Diseñar la estructura actual de su PMO (CPMO) dentro de su organización (Assessment As-Is) Realizar un correcto análisis e identificar si está alineada con los objetivos estratégicos de la...

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Building Resilient Microservices with Istio and Red Hat OpenShift Service Mesh

Control, manage, trace, monitor, and test your microservices with Red Hat OpenShift Service Mesh

Building Resilient Microservices with Istio and Red Hat OpenShift Service Mesh (DO328) is an introduction to Red Hat OpenShift Service Mesh that teaches students installation, service monitoring, service resilience, and service security with Red Hat OpenShift Service Mesh.

Red Hat OpenShift created an enterprise-ready, multitenant platform that made deploying and scaling microservice applications efficient and repeatable. But as these architectures become larger and more complex, defining how these services interact with each other is increasingly difficult. Red Hat OpenShift Service Mesh comprises three products: Istio, Jaeger, and Kiali, facilitating a zero-trust network for managing secure service interactions, providing service tracing, and creating a visual representation of communication pathways.

This course is based on Red Hat OpenShift® Container Platform 4.6 and Red Hat OpenShift Service Mesh 1.1.

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IT Service Management with System Center Service Manager

Este curso de cinco días proporcionará a los estudiantes los conocimientos clave necesarios para implementar y configurar System Center 2016 Service Manager. Mediante laboratorios prácticos, los estudiantes aprenderán lo siguiente:

Dónde se encuentra Service Manager dentro del producto System Center 2016.
Cuáles son las necesidades comerciales y técnicas para las que Service Manager está diseñado.
Cómo se alinea Service Manager con ITIL y MOF.
Cómo diseñar e implementar una implementación de System Center 2016 Service Manager.
Cómo actualizar un entorno existente de Service Manager 2012 R2 a System Center 2016.
Cómo personalizar System Center 2016 Service Manager para que esté en línea con los estándares corporativos.
Cómo configurar la Gestión de incidentes y problemas.
Cómo configurar la Gestión de actividades, cambios y versiones.
Cómo configurar las solicitudes de servicio.
Cómo configurar la Gestión de niveles de servicio.
Cómo personalizar el Portal de autoservicio.
Cómo configurar los informes y análisis.
Cómo solucionar los problemas de Service Manager y realizar la recuperación de desastres.
Cómo crear formularios personalizados de Service Manager.

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ITIL® Managing Across The Lifecycle

This course brings together the full essence of a Lifecycle approach to service management, and consolidates the knowledge gained across the qualification scheme.

The course completes the ITIL® Capability and Lifecycle qualification programmes, and leads to the ITIL® Expert qualification.

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ITIL 4 Managing Professional Transition

El módulo de transición ITIL 4 Managing Professional está diseñado para permitir que los profesionales que han invertido en su formación en la versión anterior de ITIL puedan transitar fácilmente a ITIL y obtengan la designación de ITIL 4 Managing Professional a través de un curso y un examen.

El módulo de transición a MP permite a los candidatos reconocer sus logros anteriores al tiempo que adquieren habilidades y conocimientos actualizados que son necesarios para navegar por la economía de servicios digitales.

El módulo proporciona conocimientos sobre los elementos clave del nivel fundamentos de ITIL 4 y de los siguientes módulos del nivel intermedio que conducen a la acreditación de ITIL Managing Professional:

•ITIL 4 Creation, Delivery and Support (CDS)
•ITIL 4 Drive Stakeholder Value (DSV)
•ITIL 4 High Velocity IT (HVIT)
•ITIL 4 Direct, Plan & Improve (DPI)

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ITIL® Service Capability: Operational Support & Analysis

The course builds on the principles covered as part of the ITIL Foundation course and is aligned to the 2011 syllabus. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

The ITIL Intermediate Qualification: The Operational support and analysis (OSA) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

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ITIL® Service Capability: Planning, Protection & Optimisation

The course builds on the principles covered as part of the ITIL Foundation course and is aligned to the 2011 syllabus. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

The ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

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ITIL® Service Capability: Release, Control & Validation

The course builds on the principles covered as part of the ITIL Foundation course and is aligned to the 2011 syllabus. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

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ITIL® Service Capability: Service Offerings & Agreements

The course builds on the principles covered as part of the ITIL Foundation course and is aligned to the 2011 syllabus.

The focus of the course is to gain practical experience planning and executing processes within ITIL service offerings and agreements; the operational-level process activities and supporting methods and execution of these processes in a practical, hands-on learning environment. This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam.

The main process focus areas of this course include: Business relationship management, Service portfolio management,Financial management for IT services,Demand management,Service catalogue management,Service level management,Supplier management.

Please note: The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided.

The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams

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Lean IT Kaizen

Kaizen es la palabra japonesa que define la mejora continua mediante pequeños cambios incrementales. Se traduce como un cambio a mejor. Kai significa cambio, Zen significa para mejor. Kaizen es un enfoque para la resolución de problemas y constituye la base de la mejora continua incremental en las organizaciones. El curso utiliza el modelo de mejora Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) mediante el uso de la herramienta Lean A3 como base, para completar progresivamente una propuesta completa de mejora.

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Service Integration and Management (SIAM®) Foundation

La Integración y Gestión de Servicios (Service Integration and Management, SIAM®) es un nuevo enfoque para la administración e integración de múltiples proveedores de servicios, tanto de negocio como de TI, para proporcionar una única organización de TI orientada al negocio. Este curso de certificación aborda temas tales como los beneficios potenciales, desafíos y riesgos de la implementación de SIAM®. Incluye ejemplos de estructuras de implementación, de gobierno, herramientas y consideraciones sobre herramientas y datos, así como sobre los procesos comunes que se utilizan en un ecosistema SIAM®.

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ServiceNow Cloud Provisioning and Governance Advanced

Build upon your knowledge from ServiceNow Cloud Provisioning and Governance Fundamentals.

This three-day training course aims to build upon your knowledge from ServiceNow Cloud Provisioning and Governance Fundamentals, exploring how to customize the user experience and extend the platform to support new cloud-based services.

Through lectures, demos, and technical exercises, students gain hands-on experience with the following Cloud Provisioning and Governance Advanced topics:

Advanced UI design, Create multi-tab requests, Build dynamic request forms, Custom Resource Pools and Filters, Essential Runtime Expressions, Advanced Profiles, Advanced Policies, Extend Cloud Provisioning and Governance with templates and Cloud API, Add functionality for Cloud Services not included in the Platform, Create Resources Blocks, Create Day-2 operations, Invoke cloud operations with Workflows and Integration Hub Subflows, Test and Troubleshoot extensions, Integration and Software Deployment, with Continuous Deployment Tools (Ansible)

During this three-day interactive training course, attendees will access the ServiceNow platform in their own student instance, which is a “safe sandbox” loaded with demo and test data.

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