Professional Cloud Service Manager

In an increasingly interconnected and complex IT environment, IT management is under pressure to deliver more agile IT services and adapt to change. Organizations are adopting strategies that include cloud computing in order to meet these challenges and offer repeatable, flexible and scalable services. Service management professionals are challenged to help organizations optimally ensure measurable service delivery and management in cloud environments.This course enables you to design and deliver cloud services. The course materials include comprehensive reference materials that help you continue the educational experience after the course. This course prepares you for the Professional Cloud Service Manager (PCSM) exam provided by the Cloud Credential Council. The Cloud Service Manager course is endorsed, recognized and supported by several key technology vendors and Standards bodies.

Objetivos

During this course you will learn:

Cloud service management terminology, definitions, and concepts
Basic terminology related to cloud service management
Analyze an organization’s strategic assets and capabilities to successfully design, deploy, and run cloud services
Important roles involved in cloud service management
Relationship between cloud provider and cloud consumer
Potential risks and benefits of adopting a cloud strategy
Produce an initial cloud adoption strategy
Illustrate the benefits and drive the adoption of cloud-based services within an organization
Identify strategies to reduce risk and remove issues associated with the adoption of cloud computing and cloud-based services
Analyze the impact of demand and how to «right-size» cloud services at the design stage
What a cloud marketplace is and differentiate between the consumer’s and provider’s perspective of a cloud marketplace
Effective demand management across cloud-based service models
Benefits, risks and issues of DevOps within an IT organization
Appropriate structures for designing, deploying, and running cloud-based services within traditional IT organizations
Various pricing models for cloud services
Challenges with purchasing cloud-based services
A hybrid IT cost model
Key governance requirements of cloud service provision
Cloud service management principles into ICT operations and IT service management
Link cloud value back to IT strategy
IT frameworks and standards
Complexities involved in designing, deploying, and running cloud services
Compare and contrast cloud service management with traditional IT service management in the existing IT organization

Cloud computing

Disponible en formato e-learning

Disponible en formato presencial

Disponible en formato a distancia

Subvención disponible
A través de Fundae, cumpliendo requisitos.

Duración
10 horas

  • Dificultad 50% 50%
  • Nivel alcanzado 80% 80%

Dirigido a

IT managers, CIOs, service managers (with or without an ITIL® background), service management professionals, cloud strategy and management consultants, service architects, technical pre-sales consultants and IT professionals.

Conocimientos requeridos

Attendees should meet the following prerequisites:

Hold the Cloud Technology Associate Certification (or its equivalent.
ITIL Certification or IT Service Management best practices experience.

Temario

Suppliers, Brokers, and Carrier Management

Critical impacts of cloud computing on the service management role
Consequences of multi-tenancy models on service provision
Cloud Service Strategy

Subscription models and other unique financial features of cloud computing
Impact of incorporating cloud elements into a mixed-enterprise service portfolio
Federated Cloud Service Desk

The impact for consumer, provider and intermediary of operating a cloud service desk as part of a multi-layered end-to-end support function
Impacts of federated cloud service desk management as it applies to SaaS, PaaS and IaaS deployment models
Cloud Asset Transition Management

Key stages of the cloud asset management life cycle
Sage patterns of assets in a given scenario
Cloud Ecosystem Management

Examine cloud computing as part of the wider global landscape so that you can incorporate the wider ecosystem perspective in your role
Explains the wider impact of cloud computing models on global business and IT
Governance requirements of service provision in a cloud environment (data, policy and purchasing)
Service Design, Project Management, Provisioning, Assurance, Reporting, Redefinition and Retirement, Capacity Planning, Deployment and Chargeback

Project management principles to managing virtualization of applications
Service management process lifecycle stages with example scenarios
Service delivery responses and strategies
Cloud Tiers and Service Management Availability

Availability tiers for the main defined cloud environments
Maintenance strategies for multi-tenancy clouds that are appropriate to multiple levels of service provision
Distributed and Federated SLA

Key features of provider relationship management with different types of cloud SLAs
Service strategies across a distributed cloud scenario to ensure consistent provision in accordance to SLAs
Cost of Quality, Acquistion, Transition, and Operation in Cloud

Cost in a service transition and transformation situations
Priorities at the key stages of the transition and transformation processes

Solicita información del curso

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